okwow's Privacy Policy

Purpose of This Policy

okwow ("we", "us", or "platform") provides a safe and trusted online entertainment service for users in Bangladesh. When you use the okwow platform, various personal information may come to us. The purpose of this privacy policy is to clearly inform you about how that information is collected, why it is collected, how it is used, and how securely it is kept.

Please read this policy carefully. By using the okwow website, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using the platform.

Collection of Personal Information

The following types of information may be collected when you create an account, use services, and carry out transactions on the okwow platform:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and postal contact details
• Government-issued ID information for identity verification (e.g., National ID card)
• Financial transaction information (related to bKash, Nagad, Rocket, or bank accounts)
• Account history and portfolio details

Automatically Collected Information

When you visit the okwow platform, some information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system and device model
• Time and duration of access to the platform
• Pages visited and navigation patterns
• Information obtained from cookies and similar tracking technologies

This information is used to maintain platform security, improve service quality, and enhance the user experience.

Cookies Policy

okwow uses essential and functional cookies. These cookies are necessary for the core operations of the platform. Cookies are used to maintain your login state, remember your preferences, and ensure the security of the service.

You can disable cookies by changing your browser settings if you wish, but this may limit some platform functionality.

Purposes of Data Use

okwow uses the information we collect for the following purposes:

• Creating and managing accounts and verifying identity
• Processing financial transactions and maintaining transaction history
• Meeting applicable legal obligations and preventing fraud
• Providing customer service and support
• Ensuring platform security and integrity
• Improving service quality and offering new features
• Sending promotional information and updates (with your consent)
• Monitoring usage patterns to ensure responsible gaming

Legal Basis and Applicability

We follow these legal bases for processing your personal information:

• Contractual necessity: For executing and managing the service agreement with you
• Legal obligation: For complying with applicable laws and regulations
• Legitimate interests: For platform security and fraud prevention
• Consent: Your explicit consent will be obtained for marketing communications and optional services

Circumstances for Disclosing Information

okwow does not generally share your personal information with third parties. However, information may be disclosed in the following limited circumstances:

• Payment processors: With bKash, Nagad, Rocket, and banking service providers — only the information necessary to complete transactions
• Law enforcement agencies: In the case of a court order or legal obligation
• Technical service providers: Who assist in operating the platform and are committed to upholding our data protection standards
• Fraud prevention agencies: For the purpose of financial security and fraud detection

Beyond what is mentioned above, no information will be shared with third parties without your explicit written consent.

Responsibilities of Third-Party Service Providers

The third-party service providers we work with are contractually bound to comply with okwow's privacy standards. They may not use your information beyond our specific instructions and are required to implement appropriate data protection measures.

Technical Security

okwow follows industry-standard security practices to protect your information:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption
• Encrypted storage: Stored information is protected by strong encryption algorithms
• Firewall and security monitoring: The platform is under round-the-clock security monitoring
• Two-factor authentication: An additional verification layer to protect your account
• Regular security audits: Platform security is regularly tested and improved

Data Retention Period

We retain your information only for as long as necessary or legally required. Generally:

• Active account information will be retained until the account is closed
• Even after an account is closed, transaction records may be retained for a specified period as required by law
• Security logs are retained for a limited period
• Marketing communication data will be deleted as soon as consent is withdrawn

Your Rights Regarding Your Information

As a user of okwow, you have the following rights regarding your personal information:

• Right to be informed: The right to know what information we collect about you
• Right of access: The right to obtain a copy of the information collected about you
• Right to rectification: The right to correct inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to limit data processing in certain circumstances
• Right to withdraw consent: The right to withdraw consent for marketing communications at any time

To exercise these rights or to make any request regarding your information, please contact us at [email protected].

Opting Out of Marketing Communications

If you no longer wish to receive promotional messages from okwow, you can opt out at any time by emailing [email protected]. Your preference will be applied as quickly as possible after your request is received.

Please note, however — even if you stop marketing communications, important account-related transaction and security notifications will continue to be sent to you.

21+ Age Requirement

The okwow platform is for individuals aged 21 or older only. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered or is using the service, we will immediately close that account and delete all collected information.

Age verification is carried out as part of the identity verification process. If you believe a minor is using our platform, please let us know at [email protected].

Process for Changing the Privacy Policy

okwow may review and update this privacy policy from time to time. The policy may change in the following circumstances:

• Due to legal or regulatory changes
• When new features or services are added to the platform
• To improve data protection practices
• Based on user feedback and suggestions

For any significant changes, we will publish a notice on the website and notify registered users by email. Continued use of the platform after the revised policy is published will be considered acceptance of the new policy.

International Data Transfers

Your information is primarily stored and processed on servers in Bangladesh. If data needs to be transferred elsewhere for any reason, we will ensure that adequate data protection measures are in place in the destination country and that the transfer is conducted in accordance with applicable law.